.policy{color:var(--ink)}.policy .meta{font-size:.82rem;color:var(--muted);margin:6px 0 18px}.policy h2{font-size:clamp(1.5rem,2.6vw,1.9rem);margin:0}.policy h3{font-family:Inter,sans-serif;font-size:.78rem;font-weight:700;letter-spacing:.14em;text-transform:uppercase;color:var(--purple);margin:28px 0 10px}.policy p{font-size:.98rem;line-height:1.7;color:var(--ink);opacity:.88}.policy p+p{margin-top:10px}.channels{list-style:none;margin:12px 0 0;padding:0;display:flex;flex-direction:column;gap:8px}.channels li{font-size:.96rem;line-height:1.55}.channels b{display:inline-block;min-width:68px;color:var(--purple-ink)}.channels a{color:var(--purple);font-weight:600}.process{list-style:none;margin:6px 0 0;padding:0;display:flex;flex-direction:column;gap:10px;counter-reset:pstep}.process li{position:relative;padding:14px 16px 14px 52px;background:#fff;border:1px solid var(--line);border-radius:12px;font-size:.95rem;line-height:1.55}.process li:before{counter-increment:pstep;content:counter(pstep);position:absolute;left:14px;top:13px;width:26px;height:26px;border-radius:50%;background:var(--purple);color:#fff;font-family:Playfair Display,serif;font-weight:600;font-size:.86rem;display:flex;align-items:center;justify-content:center}.process b{color:var(--purple-ink)}.ira-box{margin-top:14px;background:var(--lilac-soft);border-left:3px solid var(--purple);border-radius:0 12px 12px 0;padding:16px 18px;font-size:.94rem;line-height:1.65}.ira-box b{color:var(--purple-ink)}.ira-box a{color:var(--purple);font-weight:600}.c-grid.complaint{align-items:start}.complaint .formcard{position:-webkit-sticky;position:sticky;top:calc(var(--nav-h) + 20px)}.prose{max-width:780px}.prose h2{font-size:clamp(1.45rem,2.6vw,1.85rem);margin:40px 0 6px}.prose h2:first-child{margin-top:0}.prose h3{font-size:1.15rem;margin:26px 0 8px;color:var(--purple-ink)}.prose p{font-size:1rem;line-height:1.75;color:var(--ink);opacity:.9;margin:0 0 10px}.prose ul{margin:6px 0 14px;padding-left:22px}.prose li{font-size:1rem;line-height:1.7;margin:4px 0;color:var(--ink);opacity:.9}.prose strong{color:var(--purple-ink)}.prose a{color:var(--purple);font-weight:600}.prose .meta{font-size:.86rem;color:var(--muted);border-top:1px solid var(--line);margin-top:36px;padding-top:16px}@media(max-width:960px){.complaint .formcard{position:static}}