about-us

Company Overview

Padre Pio Insurance Brokers Ltd is an indigenous firm incorporated in 2005 owned by Ugandans.

We are licensed by both the Insurance Regulatory Authority of Uganda (IRA) and Uganda Retirement Benefit Regulatory Authority (URBRA) to carry out Insurance Brokerage services and Retirement Benefit schemes and Third party Administration Services.

The company understands the Insurance markets in which our clients operate and offer a service built on personalized and specialized solutions. We are committed to building long- term relationships through the development of creative solutions to day to day challenges. We further pride in partnering with our clients on the road to business excellence through the provision of tailor made insurance services

Our purpose: To  be  recognized as the leading insurance brokerage firm and pension administrator, dedicated  to  risk  management  solution  of individuals  and  organizations  through  the provision of excellent products, efficient services for better customer satisfaction.

Portfolio Management

Padre Pio offers exclusively designed risk management services for small/ medium/large corporate clients. Our service bouquet includes integrated and seamless risk management, placement and claim services. We map the risk exposure for various asset portfolios, people and liabilities putting in place the right risk mitigation tools, comprehensive and cost- effective insurance policies, and reliable claim services.

Our value proposition includes:

  • A physical onsite assessment of the client business to gain an understanding of the various risk exposures.
  • Assessment of the business risk portfolio in line with the risks potential that the client is exposed to.
  • Development of an appropriate comprehensive risk mitigation program to offer maximum protection for all the business assets, liabilities and people.
  • Reviewing of the current insurance covers to establish the scope, depth and quality of insurance coverage.
  • Inviting quotations to cover the client business risks from leading underwriters of well-rated well-established Ugandan and international insurers (wherever appropriate).
  • Technical analysis and evaluation of quotations from the underwriters in order to recommend to the client on most competitive risk mitigation cover available.
  • Following client approval, placement of  the  risk portfolio with  the  selected insurer in line with the agreed risk notes.
  • Review of policy documents issued by insurer to ensure that they are in line with the risk notes as advised buy the business risks and that there are no unknown gaps.
  • Re-review of insurance programs 90 days before the end of the policy period and present recommendations in line with changes in the market, risk profile, experience over the expiring policy year, and arranging renewals terms.
  • Assigning a dedicated relationship manager to deal with any risk management matters arising during the period of insurance.
  • Periodic training programs for key employees on various aspects the policy and claim matters.

Claims Management

about-claim

Padre Pio’s Claims management services consist of services in respect of the insured risks for compensation or restitution in respect of the business risk under question. Our team works towards making the claim administration and recovery process easier and quicker to the benefit of the client.

Our claim management and service approach:

  • We brief our clientele on the claim process based on the risk profile of each client
  • Padre Pio is proactively involved in client claims from intimation till settlement.
  • Our involvement includes the requisite technical assistance for early and appropriate (fair) settlement.
  • We constantly follow-up and discussions with insurer/surveyor/client regarding each particular client claim.
  • Padre Pio also provides the assistance for orderly documentation and expeditious settlement of each claim.
  • From time to time Padre Pio may offer periodic training programs customized to client needs and risk profile in a bid to mitigate the risk exposure.