About company

Company overview

Padre Pio Insurance Brokers Ltd is an indigenous firm incorporated in 2005 owned by Ugandans. We are licensed by both the Insurance Regulatory Authority of Uganda (IRA) and Uganda Retirement Benefit Regulatory Authority (URBRA) to carry out Insurance Brokerage services and Retirement Benefit schemes and Third party Administration Services.
The company understands the Insurance markets in which our clients operate and offer a service built on personalized and specialized solutions. We are committed to building long- term relationships through the development of creative solutions to day to day challenges. We further pride in partnering with our clients on the road to business excellence through the provision of tailor made insurance services.

cp Core purpose

We are committed to the Financial & emotional happiness of economically active persons in Africa.

omOur mission

To professionally provide proactive financial resilience services through continuous innovation to enhance customer value.

ovOur vision

To be the preferred customer centric company in the provision of financial resilience services.

pmPortfolio management

Padre Pio offers exclusively designed risk management services for small/ medium/large corporate clients. Our service bouquet includes integrated and seamless risk management, placement and claim services. We map the risk exposure for various asset portfolios, people and liabilities putting in place the right risk mitigation tools, comprehensive and cost- effective insurance policies, and reliable claim services.

Our value proposition

  • A physical onsite assessment of the client business
    to gain an understanding of the various risk exposures.

  • Assessment of the business risk portfolio in line with
    the risks potential that the client is exposed to.

  • Development of an appropriate comprehensive risk
    mitigation program to offer maximum protection for all the
    business assets, liabilities and people.

  • Reviewing of the current insurance covers to establish
    the scope, depth and quality of insurance coverage.

  • Inviting quotations to cover the client business risks
    from leading underwriters of well-rated
    well-established Ugandan and international insurers
    (wherever appropriate).

  • Technical analysis and evaluation of quotations from the
    underwriters in order to recommend to the client on
    most competitive risk mitigation cover available.

  • Following client approval, placement of the risk portfolio
    with the selected insurer in line with the agreed risk notes.

  • Review of policy documents issued by insurer to ensure that
    they are in line with the risk notes as advised buy the
    business risks and that there are no unknown gaps.

  • Re-review of insurance programs 90 days before the end of the
    policy period and present recommendations in line with
    changes in the market, risk profile, experience over the expiring
    policy year, and arranging renewals terms.

  • Assigning a dedicated relationship manager to deal with any
    risk management matters arising during the period of insurance.

  • Periodic training programs for key employees on various
    aspects the policy and claim matters.

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Claims management approach

Padre Pio’s Claims management services consist of services in respect of the insured risks for compensation or restitution in respect of the business risk under question. Our team works towards making the claim administration and recovery process easier and quicker to the benefit of the client.

  • We brief our clientele on the claim process based on
    the risk profile of each client.

  • Padre Pio is proactively involved in client claims
    from intimation till settlement.

  • Our involvement includes the requisite technical
    assistance for early and appropriate (fair) settlement.

  • We constantly follow-up and discussions with
    insurer/surveyor/client regarding each particular client claim.

  • Padre Pio also provides the assistance for orderly
    documentation and expeditious settlement of each claim.

  • From time to time Padre Pio may offer periodic training
    programs customized to client needs and risk profile
    in a bid to mitigate the risk exposure.



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